FAQs
FAQ on Smart Life App
Device Networking
My device failed to be paired, but I do not know how to reset the device to start pairing. How can I deal with this problem?
Dear user, we are sorry for your inconvenience. You can reset your device in the following ways:For most devices that have a reset button (please refer to the product manual to find the reset button，the reset button of most switchgear is the switchgear reset button itself)：
EZ Mode: Firstly, make sure the device is powered off for more than 10 seconds before powering on the device. Then long press the reset button on the device for about 5 seconds. Wait a few moments until the lighting starts blinking rAPIDly. The device enters the Smart mode. You can connect the network according to the Smart mode as prompted on the App.
AP Mode: No need to power down the device, but need to keep the lighting device blinking rAPIDly. Then long press the reset button on the device for about 5 seconds. Wait a few moments until the lighting starts blinking slowly. The device enters the AP mode. You can connect the network according to the AP mode as prompted on the App.
Cameras and video doorbell devices need to be removed from the App before they can be reset.
For lighting equipment such as smart bulbs：
EZ Mode: Firstly, make sure the device is powered off for more than 10 seconds before powering on the device. Then turn on and off three times (on-off-on-off-on) power of the device (2 to 4 seconds between each on and off). Wait a few moments until the lighting starts blinking rAPIDly. The device enters the Smart mode. You can connect the network according to the Smart mode as prompted on the App.
AP Mode: No need to power down the device, but need to keep the lighting device blinking rAPIDly. Then turn on and off three times (on-off-on-off-on) power of the device (2 to 4 seconds between each on and off). Wait a few moments until the lighting starts blinking slowly. The device enters the AP mode. You can connect the network according to the AP mode as prompted on the App.
For the smart lock, you need to read the manual and enter the corresponding command to make the door lock enter the network distribution mode. Then you can configure the smart door lock according to the network distribution steps of the App lock prompt.Note: The device only supports connection to the 2.4G network.Thank you for your support and understanding.
How can I deal with a disconnected device?
Dear user, if your device is offline for a long time, you can only manually reset the device to the pairing mode, and then manually add the device again. If your device always offline, please check in the following ways:
Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online.
Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again.
Please confirm whether the device has just updated the firmware. The device will be disconnected from the network when the firmware is updated, and will automatically connect to the network after the update is completed. However, if your network is unstable, it will Appear that you cannot connect after the firmware update is complete. The device needs to be removed and added again.
The Wi-Fi signal of the device is too poor (for example: there are several walls separated from the router; the device is surrounded by a metal shell or there are metal objects nearby; nearby high-power Appliances such as air conditioners and refrigerators interfere).
The location of the device is too far away from the router (the indoor environment is more complicated, it is easy to go offline after more than 5 meters; the outdoor environment is empty, it is easy to go offline after more than 10 meters).
Check whether the firmware is the latest version. To check this on the App, choose Home—Tap device icon—Top right button—Device Update.
If the device goes offline after a period of use, but after restarting the router or re-networking the device, the device returns to normal. Indicating that the router is overloaded due to long-term high-load use, and you need to replace it with a more powerful one, or reduce the number of devices connected to the router.
If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again. If your device is still offline, provide us with your App account and device ID. We will arrange for technical support engineers to troubleshoot this issue.If your device or its indicator light keeps flashing for no reason, please troubleshoot as follows:
Please confirm whether you have removed the device from the App. Some devices will automatically enter the pairing mode after being removed. If the device or device indicator flashes continuously, it means that the device has entered the pairing mode.
Please confirm whether you have frequently opened and closed the device in a short period of time, or accidentally long-pressed the power button of the device. Because through the above operations, some devices will be reset to the pairing mode, which causes the device or device indicator flashing constantly.
If the above conditions have been successfully eliminated, it means that your device hardware has been damaged, causing the device to enter the pairing mode for no reason. Please contact the seller for after-sales processing.If your device is out of control, please click to view the detailed troubleshooting plan.
The indicator turns steady on from flashing after device pairing, but the pairing still failed at the end. How can I deal with this problem?
Dear user, if you are using "Auto Scan" to add devices, please click to view the troubleshooting method.If you are using the manual method to add devices, please troubleshoot as follows:
Please read the product manual carefully before configuring the network, and confirm that our App is the one recommended in the manual. Since smart products of different brands need to be registered on their own cloud servers, it is not possible to configure the network of devices across Apps.
Please confirm that your router is not provided by ISP (such wireless routers' compatibility is poor and our devices cannot be added), please use such as ASUS, Netgear,TP-LinK and other brands of wireless routers.
Please make sure your router is a Wi-Fi 5 router, or turn off the Wi-Fi 6/802.11ax mode of the 2.4GHz Wi-Fi in the Wi-Fi 6 router. Our devices cannot connect to Wi-Fi compliant with the Wi-Fi 6 standard.
Please confirm that the Wi-Fi password encryption method of your router is WPA2-PSK/WPA, our device cannot support WPA2-CERT and WPA3, and the wireless mode cannot be 11n only.
Check whether the Wi-Fi password you entered is correct. Check for spaces before and after the Wi-Fi account or password and case sensitivity issues.
Ensure that broadcasting is enabled for Wi-Fi and is not hidden. Ensure that your device has been added over a Wi-Fi band of 2.4 GHz (Check whether the 2.4 GHz band and 5GHz band share the same Wi-Fi account. If so, we recommend that you configure two accounts and switch to the 2.4 GHz band during network connection) .
Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied.
Check whether your device is powered on and turned on, and make sure that the device is in the right pairing mode, click to view the detailed method.
If your device is a Wi-Fi device, please use the "Add Manually" method to add it. The "Auto Scan" method may not be able to add your Wi-Fi device.
If you are using iOS 14 and above, please make sure you have opened the local network permission and wireless data permission of the App.
If you are informed that the device has been bound to another account during the binding process, please follow the instructions on the posted page to unbind the device and add it again.
Please make sure that the signal of the network environment where the device is located is strong and stable. Troubleshooting: Download the Internet Speed Test App (make sure the phone is connected to the 2.4GHz network), place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps), smart camera equipment occupies a large amount of upload bandwidth, and at least 4M of upload bandwidth is required for 1080p image quality (0.5MB/s, 4Mbps), if your device has enabled the cloud storage function, additional 2M upload bandwidth is required, please confirm that your network has sufficient network bandwidth.
If the network is normal but the device network connection still fails, check whether the router is overloaded. You can disable a device's Wi-Fi feature to reserve the channel for resource reallocation.
If wireless MAC address filtering is enabled for the router, remove your device from the router's MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.
If your device still fails to connect to the network after the preceding steps, provide us with your App account. We will arrange for technical support engineers to troubleshoot this issue.
How can I set different SSIDs for the 2.4GHz and 5GHz bands of a general router?
If your router supports both the 2.4 GHz and 5 GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:
Go to the Wireless page of the router. (The entry address is usually provided on the label attached to the back of the router).
Go to the 2.4 GHz setting page, and set the Wi-Fi name (SSID) to （XXX）-2.4G, where xxx indicates the Wi-Fi name. Save setting.
Go to the 5 GHz setting page, and set the Wi-Fi name (SSID) to （XXX）-5G, where xxx indicates the Wi-Fi name. Save setting.
When the preceding settings are complete, the new Wi-Fi names will Appear on the Wi-Fi settings page of your mobile phone.Note:After the Wi-Fi names are changed, you need to reconnect the devices that use this wireless router. The password remains the same if it has not been changed.The following files describe how to configure the routers of some popular brands.
More settings：How to configure the router as a DHCP server?
How can I troubleshoot failed device pairing?
Hello, if you are using the "auto-discovery" / search networking feature, please click to view the troubleshooting method.If you are using the manual addition method, please follow the steps below for troubleshooting:
Please carefully read the product manual before network configuration to confirm that our app is the recommended app mentioned in the manual.
Check if the device is powered on and connected to the internet through the router. Also, ensure that the device is in the correct pairing state. For detailed instructions.
Confirm if the entered Wi-Fi password is correct. Pay attention to any spaces or uppercase/lowercase letters in the Wi-Fi account or password.
Make sure that your phone is using the 2.4GHz Wi-Fi frequency to add the device. Check if the 2.4GHz frequency and the 5GHz frequency share the same Wi-Fi account. If they do, it is recommended to modify them to different accounts and change to the 2.4GHz frequency during network configuration.
Ensure that the router has DHCP service enabled.
If your device is a Wi-Fi device, please use the "Manual Add" method for adding. The "Auto-discovery" method may not work for your Wi-Fi device.
If you are using iOS 14 or above, make sure you have granted the app local network access and wireless data permission.
If you receive a prompt during the binding process indicating that the device is already bound to another account, please follow the on-screen instructions to unbind the device and then add it again.
If the network is functioning properly but the device fails to connect, please check if the router is overloaded. You can try turning off the Wi-Fi function of a device to free up channels and reconfigure.
If your router has wireless MAC address filtering enabled, you can try removing the device from the router's MAC filtering list to ensure that the router is not blocking the device from connecting or disable MAC address filtering.
Use a professional brand router. If the router is provided by your internet service provider, compatibility issues may arise due to certain functionalities imposed by the provider.
If all of the above situations have been ruled out and your device still cannot connect to the network, you can provide us with your App account, and we will arrange a professional engineer to conduct in-depth troubleshooting for you.
A device becomes offline after a power outage or network disconnection, but why cannot the device automatically reconnect to the network after network recovery?
Please check in the following ways:
Whether there are too many devices in your home that need to be connected to the Internet, beyond the range that the router can load (ordinary home routers can only load less than 10 devices), so your devices cannot connect to the network;
Whether the network quality is unstable, so the device fails to connect to the network in time after the incoming call;
If the device cannot automatically reconnect to the network after being offline, you can try to restart the device;
If it still fails, you need to reset the device configuration network;
If your problem still exists, you can submit your problem in App-My-FAQ and Feedback-My Feedback-+New Feedback (selecting the corresponding device when submitting feedback will locate your problem faster), thank you support.
App Usage
What features and their usage quotas does the Smart Life app support?
Tuya IoT platform features the following requirements（If the upper limit is exceeded, it cannot guarantee the user experience.）
Tuya Smart & Smart Life Apps
Other
Trigger mechanism:
The quantity limits of the mentioned items are interrelated. It is possible that the upper limit of item B is triggered before the upper limit of item A is reached. Therefore, the principle of the first trigger will be applied to all limits.
Scope of Quantity Limitations:
The quantity restrictions apply to the Tuya Smart App, Smart Life App, OEM App, and App SDK.Note: Items such as number of homes, number of home members, number of rooms, number of room devices, number of device group devices, number of home device groups, number of users in device group sharing, number of users in device sharing, number of joined homes, and MQTT message length are still in the gray release phase and may be subject to elastic adjustment. Tuya reserves the right to interpret these requirements.
I have a device whose old schedule (ghost schedule) is active?
Dear user, you can try to reset a new timing to refresh the cloud settings. Or you can try to "Restore factory defaults" your device (note: this will make the device disAppear from the list) and add it again. If your problem persists, please contact us again and let us know the specific time and device ID for further investigation.Thank you for your support and understanding.
How do I restore a faulty device to factory settings?
Dear user, we are sorry for your inconvenience. If you do so:
Tap the faulty device in the device list to enter the device's control panel.
Tap the button in the upper right corner to enter the device setting page.
Tap “Remove Device—Disconnect and wipe data” to remove the device from the device list and clear all data related to the device.
If your device is offline, your device will unable to restore factory settings, because the device cannot communicate with the App and the cloud after it is offline.
Note: If you just click Disconnect, the App will only remove the device from the App, and will not delete any data on the device, nor will the device enter the pairing mode (some devices have their own logic to automatically enter pairing mode after disconnection).
Why can't my phone receive App push, incoming call, device alarm and door bell ring?
Dear user, we are sorry for your inconvenience. If you do so:
Verify that your mobile phone allows the App to push messages.
Please confirm to open the message push settings in the App, open the App, click Me-Message Center, click the button in the upper right，enable notifications.
Check Notifications Settings, whether Do-Not-Disturb Schedule was on.
If your mobile phone and device allow the App to push messages but do not receive any messages, check whether the App message center has new message notifications.
Some Android mobile phone systems will compulsorily judge our App push as marketing information, thereby forcibly turning off push and sound/vibration reminders.
Due to limitations of some Android systems, some Android phones can only receive up to 24 App push messages. If these push messages are not cleared, the phone will not be able to receive new App push messages.
Note: If your device is a smart doorbell or smart camera, and you cannot receive the incoming call. This is caused by the restrictions imposed by the mobile phone on our App. You only need to open the App, and you will receive the incoming call normally.
The power saving function of some Android phones will close the background process of the App, which is also the reason why you cannot receive the App push:
Please turn off the power saving function in the settings, or add the App to the white list of the power saving function (if there is no white list function, you need to turn off the power saving function).
Please lock the background process of the App on the background management page of the Android phone, so that the Android system will not automatically close the background process of the App (Android systems with this function can see the "lock" mark on the background process of the App ).
Please allow the App to start automatically in the system settings of the Android phone, otherwise the Android system will periodically shut down the background process of the unused App, which will also affect the push of App.
If message pushing is enabled for the message center and your mobile phone but you still do not receive any messages, provide us with your device ID and the messages that you are supposed to have received. We will arrange for technical support engineers to troubleshoot this issue.The following is the specific setting process of some common mobile phone brands.
What should I do when a smart task (Tap-To-Run or automation) runs incorrectly?
Dear user, we are sorry for your inconvenience.
Ensure that your device is powered on and turned on.
Ensure that your device is online in a stable and smooth network environment during task execution.
If your device is online and started but the task runs incorrectly, delete that task and add a new one.
If the issue persists, remove your device, add it again, and set a new smart task.
If you are using a Zigbee device, check whether your device is connected to the gateway. If it is connected to the gateway, check whether too many devices are configured in the scenario. We recommend that you configure a scenario as a group.
If you are using a Wi-Fi device, check whether your device is offline，please remove your device, add it again.
If the issue persists, provide us with your device ID and the specific time when the task failed (the configured validity period, time when the task failed to run, or time when the task ran but at an unexpected time). We will arrange for technical support engineers to troubleshoot this issue.
What should I do when a timed task is not performed correctly?
Dear user, we are sorry for your inconvenience. Please check in the following ways:
Ensure that your device is powered on and turned on.
Ensure that your device has strong and stable Wi-Fi signals and is in the online state in the App.
After the device is scheduled, the device has not been shut down or reset, because shutting down or resetting the device will interrupt the timing process of the device;
Ensure that the validity period of the scheduled task is correct. Tap Timing and check whether Repeat covers the required validity period (Monday to Sunday available) of the task.
If it is a Wi-Fi device, the device may be disconnected from the network, so time-related functions are invalid.
If it is a Bluetooth device, it cannot always be connected to the phone, so it must be equipped with a Bluetooth gateway to ensure that the time-related functions of the device remain normal.
If it is a Zigbee device, it must be connected to a Zigbee gateway in order to obtain time and keep time-related functions normal.
If the timing does not take effect at the time you set, it may be that the time zone of your device is inconsistent with the time zone of your location;
If the problem is not improved, pleaserestore the device to factory defaults through the App, set the timer task again after adding the device again.
If the issue persists, provide us with your device ID and the specific time when the task failed (the configured validity period, time when the task failed to run, or time when the task ran but at an unexpected time). We will arrange for technical support engineers to troubleshoot this issue.
What should I do when a firmware upgrade fails?
Dear user, we are sorry for your inconvenience, and please exclude it as follows:
Check whether the network is stable. We recommend that you move your device to a more stable network environment or use a mobile hot spot to upgrade the firmware again.
If you are upgrading the firmware of a Bluetooth device, check whether the App is always running at the frontend. If you exit the App, the firmware upgrade may fail.
If you find that your device firmware version is inconsistent with the firmware version of other devices(the same model), and you cannot receive the firmware upgrade pushed by the App, it means that the firmware is still in the testing stage and the device manufacturer has not yet fully pushed it. If you still want to upgrade to the latest firmware, you can submit feedback to us and we will push the latest firmware for you (you need to provide your device's virtual ID).
If the problem persists, please provide us with your App ID, device ID, and device firmware version number.
Open our App
Go to the control panel of the device you want to view and click the button in the upper right corner.
Click on "Device Information" and you will see the "Virtual ID" of the device.
Click the "Check Firmware Update" button and you will see the firmware version number of the device.
Thank you for your support and understanding.
Unable to share devices to my Home/others user?
Dear user. If you do so:
Please confirm whether you are the owner of the device, not the shared device, and whether you are the owner or administrator of the Home (the shared device and normal home members cannot share the device and add home members).
Please confirm whether the user has the account of the App (Share devices and add home member must be processed in our App, not in the Alexa or Google Home App).
Please confirm whether you and the invitee are registered in the same country/region. You can only share devices registered in the same country/region.
Please confirm whether you and the invitee are registered in the same country/region. You can only add users registered in the same country/region to your home.
If you use the invitation code to invite others to join your home, but the invitee's App displays that the invitation code has expired, and the invitation code does not exceed the validity period of 3 days, it means that the account of the invitee and you are not the same country / region.
Mesh devices/Zigbee devices/Infrared devices/Bluetooth devices/Gateway devices are currently not supported for sharing. For a regular home member, it is recommended that you share all the devices with him/her by adding home members. If you want all family members to use the shared Bluetooth device normally, we recommend that you purchase a Bluetooth gateway and use it together, otherwise the Bluetooth device can only be connected to one mobile phone for one person to use at the same time. Once someone connects successfully, the Bluetooth device in other people's App will be displayed as offline. Only after the user disconnects the Bluetooth device, other people can use it normally. There is no such restriction when using the Bluetooth gateway.
How to configure Tap-to-Run and Automation?
Tap-to-Run
Delay: add a delayed task.For example: you can add a delay task in Tap-to-Run between two devices actions.
Automation
When the location changes: The linkage between the geographic location and the device.For example, you can set ‘turn on the air conditioner and water heater automatically when you are near the house, or turn off all home Appliances and turn on motion detection function of the camera when you leave the house.’
Schedule: The linkage between schedule function and the devices.For example, you can set ‘open the curtain at 8am on working days.’
When the device status changes: The linkage between the device status change and the devices.For example, you can set ’when the air conditioner is on, the aroma diffuser and air purifier will be automatically turned on, or when the door sensor is on, the alarm will be triggered.’
Can I view videos from the camera's cloud storage, SD card, or real-time video on my computer, web browser, or other devices?
United States: https://protect-us.ismartlife.me
Europe: https://protect-eu.ismartlife.me
After accessing the link, please use the app to scan the QR code and log in to view the videos If you are unable to see your device in the device list, it may not be supported.
Can I use your App on iPad and Android tablets?
Dear user, our App supports iPad and Android tablets (requires iOS ≥ V10.0 version, Android ≥ V5.0 version). You can find the landscape switch in the settings of the App (My Settings → Tablet Landscape Switch) to switch between landscape and portrait display (ipad only supports landscape display). If the app does not have this switch on your Android tablet, please go to If your problem still exists, you can report the problem you encountered in App-Me-FAQ & Feedback-My feedback-+New feedback .
Third-party Voice Assistants
App can control the device, but it failed to use the Third-party voice control?
Dear user, we are sorry for your inconvenience. First, you need to make sure that the device supports the third-party control:
Please confirm whether the device supports voice control and whether it has been successfully bound to the voice speaker. For details, refer to the Third-party control instructions.
Please confirm whether the device is online normally. You can see if it is normal through the App operation.
Different types of devices can operate different voice commands. Please confirm with the device manufacturer whether the device supports this voice command (the device may not have all functions connected to the voice control module). If the device does not support the voice command, you can add the function as Tap-to-Run/Automation in our App, so that you can control the Tap-to-Run/Automation by voice to meet your needs (currently only Amazon Alexa, Google Assisitant and Baidu Xiaodu supports scene control).
Please confirm the device name is easy to identify, it is recommended to take 2 simple and common words, such as "living room light".
Please confirm whether the smart device App account bound in Alexa Echo/Google Home has changed. For example, reset the device and add another account (one Third-party control account can only be bound to one App account, an error will be reported if the binding is repeated).
If the speaker or Siri responds successfully, but your device does not respond to the operation, it means that the device you are operating should be a Bluetooth or Zigbee device, and you need to match the corresponding gateway to be able to use the speaker or Siri to operate.
Check that the device has been discovered and joined to the third-party control App：
It is possible that your App and device are under the LAN and can be controlled under the LAN, but the device is already offline under WAN.
Unbind the App and third-party smart speakers, and re-bind the skills.
Check that the voice instructions you are giving to the third-party control are correct and supported by the third-party controller.
Check that you have connected devices to the third-party controller using the same App account as you use to control the devices.
If the problem still exists after performing the checks above, use the Report Issue feature in the App Help Center to let us know about the problem. Be sure to include your App account user name and the ID of the affected device.
What kind of voice commands does Alexa Echo support?
【Trigger scene】First set the scene in the App, then discover devices; the settings in the App will Appear in the Alexa App's Scene list.Alexa, turn on scene name -------------------------- trigger sceneDifferent types of devices can operate different voice commands. The common ones are as follows:【switch SoCket】
Alexa, turn on the device name -------------------------- Open the device
Alexa, turn off device name -------------------------- Switch off device
(Slots, multi-switch products support sub-control, after each custom name on the App, each jack will be displayed on the Alexa App.【Lighting】 (Control command and lamp type):
Alexa, turn on the device name ————————————— Turn on the light
Alexa, turn off device name ————————————— Turn off the light
Alexa, set device name to percentage —————————— Set the brightness of the lamp (calculated in percentage of brightness)
Alexa, brighten/increase Device Name ——— — — Brighten the lamp by 25% (this percentage is required by NAC certification)
Alexa, dim/decrease device name ——— — — Dimming the lamp by 25% (this percentage is required for NAC certification)
Alexa, set device name to color name ——— — — set the color of the light
Alexa, set device name to color temperature name --- --- set the color temperature of the lamp
Alexa, make / set device name warmer ——— — — Warm the lights
Alexa, make / set device name cooler —————— Cool the lights
【Air conditioners and heaters】 (temperature control equipment):
Alexa, turn on the device name ————————————— Open the device
Alexa, turn off device name ————————————— Shut down the device
Alexa, set device name temperature to value degrees —————————— set temperature (supported temperature range can be pressed according to customer's standard definition)
Alexa, increase device name temperature ———————— temperature increase 1 degree
Alexa, decrease device name temperature ———————— temperature down 1 degree
Alexa, what’s the temperature of the device name; Alexa, what’s the device name set to?———————————— Asking the temperature of the current device settings
(The set temperature refers to the temperature scale with different degrees Celsius and degrees Celsius. When the voice is controlled, the temperature scale set by the current Alexa Audio shall prevail.)【Fan】
Alexa, turn on the device name ————————————— Open the device
Alexa, turn off device name ————————————— Shut down the device
Note: Some fan's wind speed adjustment methods are different. They are divided into the following two categories in voice control.
Percentage type：Alexa, Set Device Name to Percent —————— Adjust Fan Wind Speed
Stall type：Alexa,set device name to gear number —————— adjust fan position
【Door lock / magnetic door】
Alexa, lock the device name—————————————— lock door
Alexa, unlock the device name————————————Open door
Alexa, Is the device name locked? —————————— Query the status of the door lock switch (door magnetic products only support query door switch status)
【Electric curtain】
Alexa, turn on the device name ————————————— Open the curtain
Alexa, turn off device name ————————————— Closing the curtain
(Alexa itself does not support the category of curtains. We treat the curtains as a switch type device. Open the curtains to turn on and close the curtains.Should turn off; so curtains only support opening and closing, do not support pause; the expression of turn on/off curtain is also very different, but only this what to do)【TV remote control】
Alexa, next channel on device name ————————— switch to the next channel
Alexa, channel up on device name ——————— tune to the previous channel
Alexa, channel down on device name —————— tune to the next channel
Alexa, lower/upper the volume on device name ——————— adjust the sound of the TV
【Camera】 (You need to use echo show or echo spot to control)
Alexa, show the device name—————————— Put the camera screen on the echo show or echo spot
Alexa, hide / stop device name —————————- Ending the delivery of the camera screen
【Other devices】
Alexa, turn on device name ———————————— Open device
Alexa, turn off device name ———————————— Switch off device
Different devices need different control commands, if you need more control commands, please refer to the device manual or ask the seller to obtain them.
What commands does Google Assistant support?
The supporting commands are as follows:
Hey Google, turn on [removed]
Hey Google, turn off [removed]
Hey Google, is [removed] on / off ?
Hey Google, set [removed] to percent
Hey Google, brighten/increase [removed]
Hey Google, dim/decrease [removed]
Hey Google, Dim/Brighten [removed] by 50%
Hey Google, set [removed] to （ color ）
Hey Google, set [removed] to （color temperature）
Hey Google, turn on / off lights in [removed]
Hey Google, Turn on/off all of the lights
Hey Google, Start [removed]
Hey Google, Activate [removed]
Does Zigbee device support voice control?
Dear user, we are sorry for your inconvenience. Zigbee devices need to be equipped with a Zigbee gateway to achieve voice control.
Does the group created in this App support Alexa voice control?
Dear user, we are sorry for your inconvenience. Alexa does not support the voice control of Wi-Fi groups created in this App (Bluetooth groups are supported, but it needs to be used with a Bluetooth gateway). It only supports the voice control of groups created by itself in the Alexa App. After synchronizing all Wi-Fi devices to Alexa App, you can create a group of Wi-Fi devices in Alexa App, so that you can use Alexa to control the voice. Thank you for your understanding and support.
After I add a tap-to-run scene to Siri and delete it, I add another tap-to-run scene with the same name to Siri. Why does the system inform me that the name is in use?
Dear user, we are sorry for your inconvenience. Siri shortcuts are managed on an iPhone, and you cannot delete Siri shortcuts in the App. To delete Siri shortcuts that are no longer needed, use either of the following methods:
In iOS 12, go to Settings > Siri & Search and tap My Shortcuts. Swipe left over a shortcut and tap Delete.
In iOS 13, tap the Shortcuts icon on the home screen, tap the edit icon in the upper left corner, select Siri shortcuts that are no longer needed, and then tap the delete icon in the upper right corner to delete them.
Thank you for your support and understanding.
Can I directly connect my devices to a third-party smart speaker?
Dear user, we are sorry for your inconvenience. Since each third-party smart speaker is a closed platform, and therefore can not be directly connected, and the need to achieve connection by way of binding skills.
Why doesn't a smart speaker respond when I use it to control devices or scenes?
Dear user, we are sorry for your inconvenience. The smart speaker may fail to accurately identify or understand your command. You can change the device or scene name to a simple one such as bedroom light or living room light and use the new name to control the device or scene. If the problem persists, contact our customer service personnel.
Why does "Incorrect username or password" display when I register an account and bind a skill?
Dear user, you can use our latest binding method. If the login still fails,It may be that your account is in an incorrect region. Please check whether the account region you selected when binding skills is correct.
Note：One Alexa Echo/Google Home account can only be bound to one App account, an error will be reported if the binding is repeated. Users who login to the App through a third-party login method need to E-mail first, and then modify the login password (there is no initial password for third-party login) and use this E-mail to login to the App account when binding a third-party smart speaker.
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